Cancellation & Refund Policy

At Hard N Soft Solutions, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please read our cancellation and refund policy carefully to understand the terms that govern purchases made with us.

Order Cancellation

  1. Before Shipment:
    • Customers can request a cancellation before the order is shipped.
    • A cancellation fee of 3% of the order value will be deducted to cover processing charges.
    • To cancel an order, contact our customer service team at +91 90293 10145 or email us at orders@hardnsoftsolutions.com with your order details.

  2. After Shipment:
    • Once an order has been shipped, cancellations are not permitted. You may refer to our refund and return policy for further assistance.

  3. Cancellation by Hard N Soft Solutions:
    • We reserve the right to cancel an order under certain conditions, including but not limited to:
      • Unavailability of the product.
      • Errors in pricing or product details.
      • Payment verification failure.
    • In such cases, the full amount will be refunded to the original payment method within 7-10 business days.

Refund Policy

  1. Eligibility for Refund:
    • Refunds are applicable in the following scenarios:
      • The product delivered is damaged or defective.
      • The product received is different from what was ordered.
      • Cancellations made prior to shipment (after deducting the 3% fee).

  2. Non-Refundable Items:
    • Software licenses, digital goods, and products marked as non-returnable are not eligible for refunds.

  3. Refund Process:
    • Refund requests must be raised within 24 hours of receiving the product.
    • To initiate the process, contact us at +91 90293 10145 or email orders@hardnsoftsolutions.com with:
      • Order ID.
      • Reason for the refund.
      • Photos/videos showing the issue (if applicable).

  4. Refund Timeline:
    • Approved refunds will be processed within 7-10 business days to the original payment method.

Return Policy

  1. Eligibility for Returns:
    • Products must be unopened in case of incorrect product, unused, and in their original packaging to qualify for a return.
    • Proper care to taken to is used to avoid damage to products during the transit.
    • Returns must be initiated within 7 days of delivery.

  2. Shipping Costs for Returns:
    • If the return is due to a defect or error on our part, we will cover return shipping costs.

Important Notes:

  • Hard N Soft Solutions reserves the right to inspect returned products before approving any refund or replacement.
  • Delays caused by courier services or unforeseen circumstances are not eligible for refunds.
  • Customers are advised to review their orders carefully before confirming purchases.

For further assistance, contact us at +91 90293 10145 or email orders@hardnsoftsolutions.com.

Effective Date: 10-12-2024

This policy is subject to periodic updates at the discretion of Hard N Soft Solutions.

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